Pilot of new system shows shorter wait times and overall better visiting experience
SACRAMENTO– The California Department of Corrections and Rehabilitation (CDCR) today launched the Visitor Processing Appointment Scheduling System (VPASS) to help reduce lengthy wait times and electronically notify visitors of any schedule changes at the institution.
A pilot of the system at Folsom State Prison showed VPASS to be a more streamlined system than the current process. It decreased wait times and, in turn, increased the amount of time spent visiting.
“Relationships between inmates and their loved ones are key to successful rehabilitation,” CDCR Secretary Matthew Cate said. “This new system will help by improving visiting experiences.”
Currently, the system is only available to the general public at the following institutions as part of the pilot program:
· California Institution for Men in Chino
· California Men’s Colony in San Luis Obispo
· California State Prison-Solano in Vacaville
· California Training Facility in Soledad
· Folsom State Prison in Folsom
· Ironwood State Prison in Blythe
· Kern Valley State Prison in Delano
· Pleasant Valley State Prison in Delano, and
· San Quentin State Prison
The appointments for the pilot opened today for the weekend of October 6.
Before implementing VPASS, CDCR institutions processed visitors on a first-come, first-served basis. This resulted in hundreds of visitors showing up early at institutions across California, sometimes as early as the night before their visit.
Now, visitors can make appointments throughout the week, which will ensure a more efficient use of time. Visitors can log into the system on CDCR’s website: http://visitorreservations.cdcr.ca.gov/Default.aspx and create an account.
From there visitors can proceed to schedule an appointment for their preferred weekend day and time. For now visitors can only schedule appointments one week before their visit.
Before reserving a time online, visitors must be pre-approved to visit the institution and the inmate.
A Frequently Asked Questions document is also available here: http://visitorreservations.cdcr.ca.gov/faqs.aspx.
FOR IMMEDIATE RELEASE
October 1, 2012
Contact: Dana Simas